Refund policy

We accept returns within 7 days of delivery.
Items must be unopened, unused, and in their original packaging.

To request a return, email us at help@rayhanaorganics.com.
Returns without approval won’t be accepted.

Send approved returns to:
Rayhana Organics
3450 Platinum Dr., Unit 10
Mississauga, Ontario, L5M 7N4
Canada

If your order arrives damaged or incorrect, please email us within 48 hours with a photo, and we’ll take care of it.

For sanitary and safety reasons, we strictly prohibit the return of the following:

• All Food & Consumables: This includes all honey, teas, and spices, nuts (regardless of whether they appear unopened).

• Opened or Used Products: Any personal care items (oils, creams, etc.) where the safety seal has been broken or tampered with.

• Final Sale Items: Custom orders and items purchased on sale.

Return the original (if approved) and place a new order.

Once we receive and inspect your return, we’ll issue a refund within 10 business days to your original payment method.

Our pricing policy does not permit price adjustments or partial refunds following the completion of a purchase.

We are not responsible for returns lost in transit.

You must email help@rayhanaorganics.com to request a Return Authorization.