Terms of service

Terms of Service

Last updated: May 29, 2025

Welcome to Rayhana Organics ("we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website at rayhanaorganics.com (the "Site") and any services we provide through it (collectively, the "Services").

By using our Services, you agree to these Terms. If you do not agree, please do not use the Site.

1. Use of Our Site

You may use our Site for lawful purposes only. You must not use it:

  • For any fraudulent or illegal activity

  • To interfere with or damage our Services

  • To send spam or unauthorized promotional materials

You agree not to copy, reproduce, or exploit any part of the Site or Services without our express written permission.

2. Orders and Payment

When you place an order, you agree to provide accurate information and authorize us (or our payment processor) to charge your chosen payment method.

Prices are listed in your local currency and may include applicable taxes and shipping fees.

We reserve the right to refuse or cancel any order at our discretion.

3. Shipping and Delivery

We aim to ship orders promptly. Delivery times are estimates and may vary. We are not responsible for delays caused by shipping carriers or customs.

4. Returns and Refunds

Please review our Return Policy for details. We only accept returns for eligible, unopened items within the allowed timeframe.

5. Intellectual Property

All content on our Site (including text, images, product descriptions, and branding) is the property of Rayhana Organics or its licensors. You may not use or reproduce it without permission.

6. Third-Party Services

We use trusted third-party services (such as Shopify and payment processors). Your use of those services is subject to their terms and policies.

7. Limitation of Liability

We work to provide reliable Services, but we do not guarantee uninterrupted access or error-free content.

To the fullest extent permitted by law, Rayhana Organics is not liable for any indirect, incidental, or consequential damages, including loss of data, revenue, or business.

8. Privacy

Our Privacy Policy explains how we collect, use, and protect your information. By using our Services, you consent to our privacy practices.

9. Changes to These Terms

We may update these Terms occasionally. When we do, we’ll post the updated version here with the new "Last updated" date. Continued use of the Site means you accept the revised Terms.

10. Contact Us

If you have any questions about these Terms, contact us at:

Email: help@rayhanaorganics.com
Address: Rayhana Organics
3450 Platinum Dr., Unit 10
Mississauga, Ontario, L5M 7N4
Canada